Assessment Officer

Connect2Kent are looking for a full time Assessment Officer to work with the Kent Support and Assistance Service.

We are looking for a candidate with strong telephone skills and experience working on databases.

Provide prompt, accurate and consistent advice to telephone and online enquiries from applicants for the service to ensure the delivery of an effective and efficient service.

Assess applications for eligibility and the nature of any assistance.

Apply defined rules of mandatory and discretionary criteria, proportionate to individual needs and circumstances.

Consider, gather and verify a broad range of evidence to support decision- making.

Provide assistance to individuals to help them find the best solution for meeting their needs, and help them make informed decisions in relation to support arrangements available to them, signposting to other agencies where appropriate.

Liaise with suppliers and arrange for the agreed assistance to be delivered or collected within agreed time frames.

Ensure information systems and client records are effectively and accurately maintained for each application in order to provide up-to-date and accurate information.

Maintain awareness of changes in benefits guidance and legislation, KCC services and local agencies support offerings to ensure a high quality of service delivery is maintained.

Uphold high standards of communication including compliance with the council's policies and policy statements on Information Governance and EqualityRequirements; You will be required to register virtually, if successful.

A Basic Disclosure Check is required for the role, this will be processed if successful at a cost of £32.50.

Connect2Kent is an agency acting as an employment business and as an equal opportunity agency.

Due to the urgent nature of this position, please respond to this advert online in the first instance.

If you do not hear from us within 48 hours, please assume that you have been unsuccessful for this role.

Close date
- 30/11/2020 Connect2Staff/Connect2Kent, part of Commercial Services Trading/Kent Ltd, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates