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Customer Service jobs can take many forms, but they are all centred around the concept of ensuring customers receive speedy and thorough solutions to any problems they might be facing. The nature of the work can vary greatly depending on industry. Some Customer Service roles are focused on email support for example, while others are almost exclusively phone-based. More often than not, there are elements of online and phone support, as well as face to face in some cases (more applicable for on-site or shop floor customer service roles).

Working in Customer Service requires good listening and communication skills, as you will mostly be dealing with issues that the customer is facing. This can mean having to handle angry and irate customers, so patience and a thick skin can also be helpful. Keeping customer records up to date is also a key part of any customer service role, so a good understanding and aptitude for IT can be helpful.

When it comes to qualifications, an NVQ in Customer Service, as well as core subject GCSEs can be useful in getting a foot in the door. Given the nature of the role, soft skills like empathy, emotional intelligence, and critical thinking can be very useful as well. Specialising in a certain sector can also help long term career prospects, as a good understanding of products and relevant services can help you provide a more effective service.

Customer Service & Renewals Advisor

... CV below! Sale, Trafford, Sale customer service, city of manchester, customer service, cross sell, upsell, sales, customer service advisor, customer service agent, customer services, manchester, customer service executive , manchester inbound, manchester ...

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7 hours ago
Customer Service Manager

... role As Customer Service Manager, you will: Work closely with the Head of Customer Service to build customer service teams covering ... Support Team Leads and indirectly Support Agents.  Review customer service data to identify trends & areas for improvement.  ...

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1 day ago
Online Customer Service Administrator

... customers are always delighted with our service. Key responsibilities our Online Customer Service Administrator: Your main purpose is to provide Customer Service ... within the online store, providing excellent customer service always. You will achieve this ...

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2 days ago
Assistant Customer Services Manager - Construction
  • £30,000 - 37,000 - Annum
  • London

... 1, escalating resident issues to Customer Service Manager as required. * Assist Customer Service Manager with annual PDRs for ... . * In the absence of the Customer Service Manager provide Customer Service report for discussion during monthly board meetings ...

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1 day ago
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Customer Service Manager
Zachary Daniels

... Zachary Daniels for an immediate interview Customer Service Team Manager, Customer Service Team Leader, Team Manager, Team Leader, Customer Service Leader, Customer Service Team Manager, Call Centre Team ...

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7 hours ago
Customer Service Manager

... owned, engineering and manufacturing components distributor. As Customer Service Manager you'll: Manage the activity and ... workload across the customer service team Mentor and develop the customer service representatives Support your team to ...

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1 day ago
Customer Service Manager

... owned, engineering and manufacturing components distributor. As Customer Service Manager you'll: Manage the activity and workload ... across the customer service team Mentor and develop the customer service representatives Support your team to ...

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7 hours ago
Customer Service Administrator

... administrator with great customer service skills to take on a Customer Service Administration on fixed contract until July 31st, 2021. As Customer Service Administrator you will ...

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3 days ago
Manager, Banking Data Analytics Consulting, London

... to guide strategies, allocate resources, develop customer service innovations, measure and manage performance, manage risk ... to guide strategies, allocate resources, develop customer service innovations, measure and manage performance, manage risk ...

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2 days ago
Consultant/Senior Consultant, Banking Data Analytics, Consulting, London

... to guide strategies, allocate resources, develop customer service innovations, measure and manage performance, manage risk ... to guide strategies, allocate resources, develop customer service innovations, measure and manage performance, manage risk ...

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2 days ago
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Estimated Salary
£9.60/hour

Average salary for Customer Service


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