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Customer Service jobs can take many forms, but they are all centred around the concept of ensuring customers receive speedy and thorough solutions to any problems they might be facing. The nature of the work can vary greatly depending on industry. Some Customer Service roles are focused on email support for example, while others are almost exclusively phone-based. More often than not, there are elements of online and phone support, as well as face to face in some cases (more applicable for on-site or shop floor customer service roles).

Working in Customer Service requires good listening and communication skills, as you will mostly be dealing with issues that the customer is facing. This can mean having to handle angry and irate customers, so patience and a thick skin can also be helpful. Keeping customer records up to date is also a key part of any customer service role, so a good understanding and aptitude for IT can be helpful.

When it comes to qualifications, an NVQ in Customer Service, as well as core subject GCSEs can be useful in getting a foot in the door. Given the nature of the role, soft skills like empathy, emotional intelligence, and critical thinking can be very useful as well. Specialising in a certain sector can also help long term career prospects, as a good understanding of products and relevant services can help you provide a more effective service.

Sales and Customer Service Advisor - Immediate Start

... No experience required, start in sales and customer service Put your sales and customer service skills to good use Join a friendly, fast growing ... - Access to one on one coaching in sales, customer service and marketing What`s required? - Customer Service Skills - Effective communication skills - Self motivation and ...

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4 days ago
Sales and Customer Service Advisor - Immediate Start

... No experience required, start in sales and customer service Put your sales and customer service skills to good use Join a friendly, fast growing ... - Access to one on one coaching in sales, customer service and marketing What`s required? - Customer Service Skills - Effective communication skills - Self motivation and ...

Apply Later
More Details
4 days ago
Customer Service Manager
Tate

... future training strategies for the customer service team Production of MIS reports Supporting the Customer Service Director with the planning, implementation ... build strong working relationships and drive processes and customer service standards The ideal Customer Service Manager candidate will need: Experience within a ...

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More Details
3 days ago
Customer Service Manager
Tate

... future training strategies for the customer service team Production of MIS reports Supporting the Customer Service Director with the planning, implementation ... build strong working relationships and drive processes and customer service standards The ideal Customer Service Manager candidate will need: Experience within a ...

Apply Later
More Details
2 days ago
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Sales and Customer Service Advisor - Immediate Start

... No experience required, start in sales and customer service Put your sales and customer service skills to good use! Join a friendly, fast growing ... - Access to one on one coaching in sales, customer service and marketing What`s required? - Customer Service Skills - Effective communication skills - Self motivation and ...

Apply Later
More Details
5 days ago
Customer Service Advisor

... administrative skills Strong communication skills Good organisational and customer service skills The ability to prioritise own workload to ... , Wantage, Newbury, Henley-on-Thames, Benson Similar Roles; Customer Service Assistant, Customer Service Administrator, Team Leader, Office Administrator, Sales Assistant, Sales ...

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4 days ago
Customer Service Advisor

... administrative skills Strong communication skills Good organisational and customer service skills The ability to prioritise own workload to ... Wantage, Newbury, Henley-on-Thames, Benson Similar Roles; Customer Service Assistant, Customer Service Administrator, Team Leader, Office Administrator, Sales Assistant, Sales ...

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4 days ago
Inbound Customer Service Advisor

... customer service,Sale, Sale customer service, inbound Sale, Altrincham, Altrincham customer service, Altrincham inbound, Altrincham call centre, Altrincham inbound customer service, Altrincham call centre customer service customer service advisor, customer service agent, customer services, manchester, customer service ...

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3 days ago
Customer Service Advisor

... customer service, Sale, Sale customer service, inbound Sale, Altrincham, Altrincham customer service, Altrincham inbound, Altrincham call centre, Altrincham inbound customer service, Altrincham call centre customer service customer service advisor, customer service agent, customer services, manchester, customer service ...

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2 days ago
Customer Service Advisor
Search Consultancy

... customer service, Sale, Sale customer service, inbound Sale, Altrincham, Altrincham customer service, Altrincham inbound, Altrincham call centre, Altrincham inbound customer service, Altrincham call centre customer service customer service advisor, customer service agent, customer services, manchester, customer service ...

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17 hours ago
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Estimated Salary
£9.57/hour

Average salary for Customer Service


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