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Customer Service jobs can take many forms, but they are all centred around the concept of ensuring customers receive speedy and thorough solutions to any problems they might be facing. The nature of the work can vary greatly depending on industry. Some Customer Service roles are focused on email support for example, while others are almost exclusively phone-based. More often than not, there are elements of online and phone support, as well as face to face in some cases (more applicable for on-site or shop floor customer service roles).

Working in Customer Service requires good listening and communication skills, as you will mostly be dealing with issues that the customer is facing. This can mean having to handle angry and irate customers, so patience and a thick skin can also be helpful. Keeping customer records up to date is also a key part of any customer service role, so a good understanding and aptitude for IT can be helpful.

When it comes to qualifications, an NVQ in Customer Service, as well as core subject GCSEs can be useful in getting a foot in the door. Given the nature of the role, soft skills like empathy, emotional intelligence, and critical thinking can be very useful as well. Specialising in a certain sector can also help long term career prospects, as a good understanding of products and relevant services can help you provide a more effective service.

Sales and Customer Service Advisor

... \nNo experience required, start in sales and customer service\n\nPut your sales and customer service skills to good use!\n\nJoin a friendly ... one of the countrys top sales and customer service and marketing companies with associated sales and customer service companies both nationally and internationally. Due ...

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5 days ago
Start as a Sales Assistant - No experience required

No experience required, start in sales and customer service - Full Time Put your customer service and sales skills to good use! Join our clients friendly ... to one on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Self motivation and strong work ethic Great ...

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5 days ago
Customer Service Advisor

... Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives. If ... , Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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1 day ago
Customer Service Advisor

... Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives. If ... , Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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1 day ago
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Customer Service Advisor

... Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives. If ... , Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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1 day ago
Customer Service and Sales Advisor

... Travel Opportunities A fantastic product coaching programme in sales and customer service Great uncapped weekly-earned commissions and fantastic incentives. If ... , Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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1 day ago
Customer Service Lead

... and clients.  Key Responsibilities  Being proactive and spearheading all customer service initiatives such as; improvements to the workflow, building a ... the strategy of the customer service team, coaching the customer service Agent to ensure customers receive friendly, efficient and accurate service  Working as the lead ...

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5 days ago
Customer Service Advisor

... Opportunities\n\nA fantastic product coaching programme in sales and customer service\n\nGreat uncapped weekly-earned commissions and fantastic incentives.\ ... , Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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5 days ago
Customer Service and Sales Advisor

... Opportunities\n\nA fantastic product coaching programme in sales and customer service\n\nGreat uncapped weekly-earned commissions and fantastic incentives.\ ... , Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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5 days ago
German speaking Customer Service Coordinator

... for you and your family! German speaking Sales administrator - Customer Service Coordinator - Key Responsibilities: -           Answer client enquiries on the ... in German to native level required -          Previous experience in Customer Service, or E-commerce -          Good MS Office and internet browsing skills ...

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2 days ago
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Estimated Salary
£9.59/hour

Average salary for Customer Service


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