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Customer Service jobs can take many forms, but they are all centred around the concept of ensuring customers receive speedy and thorough solutions to any problems they might be facing. The nature of the work can vary greatly depending on industry. Some Customer Service roles are focused on email support for example, while others are almost exclusively phone-based. More often than not, there are elements of online and phone support, as well as face to face in some cases (more applicable for on-site or shop floor customer service roles).

Working in Customer Service requires good listening and communication skills, as you will mostly be dealing with issues that the customer is facing. This can mean having to handle angry and irate customers, so patience and a thick skin can also be helpful. Keeping customer records up to date is also a key part of any customer service role, so a good understanding and aptitude for IT can be helpful.

When it comes to qualifications, an NVQ in Customer Service, as well as core subject GCSEs can be useful in getting a foot in the door. Given the nature of the role, soft skills like empathy, emotional intelligence, and critical thinking can be very useful as well. Specialising in a certain sector can also help long term career prospects, as a good understanding of products and relevant services can help you provide a more effective service.

Sales and Customer Service Assistant
SLS Recruitment

... on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self ... candidates with the following experience: sales, customer service, retail, marketing, catering and hospitality, customer service training, field sales, marketing representative, ...

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5 days ago
Sales and Customer Service Assistant

... on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self ... candidates with the following experience: sales, customer service, retail, marketing, catering and hospitality, customer service training, field sales, marketing representative, ...

Apply Later
More Details
6 days ago
Customer Service Sales Advisor
SLS Recruitment

... on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective verbal communication skills Self ... candidates with the following experience: sales, customer service, retail, marketing, catering and hospitality, customer service training, field sales, marketing representative, ...

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More Details
4 days ago
Customer Service / Sales Assistant
SLS Recruitment

... , Start in Sales and Customer Service Put your customer service and sales skills to good use Join a friendly, fast growing customer service team; be rewarded ... to one on one coaching in sales, customer service and marketing What's required? Customer service skills Effective communication skills Self motivation and strong ...

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More Details
4 days ago
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Start as a Sales Assistant - No experience required
SLS Recruitment

... in sales and customer service Put your customer service and sales skills to good use Join our clients friendly, fast growing customer service team; be ... to one on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self motivation and strong ...

Apply Later
More Details
5 days ago
Start as a Sales Assistant - No experience required
SLS Recruitment

... in sales and customer service Put your customer service and sales skills to good use Join our clients friendly, fast growing customer service team; be ... to one on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self motivation and strong ...

Apply Later
More Details
5 days ago
Start as a Sales Assistant - No experience required

... in sales and customer service Put your customer service and sales skills to good use! Join our clients friendly, fast growing customer service team; be ... to one on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self motivation and strong ...

Apply Later
More Details
6 days ago
Start as a Sales Assistant - No experience required

No experience required, start in sales and customer service Put your customer service and sales skills to good use in a full time ... to one on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self motivation and strong ...

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More Details
6 days ago
Customer Service Advisor - Bristol
Cordant People

... to be part of a diverse and international team.”- Rollo, Customer Service Representative ‘I would highly recommend joining the Computershare Team, all ... the following experience and attributes:   ? Previous experience of delivering excellent customer service ? Strong communication skills ? Ability to work as part of a ...

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More Details
1 day ago
Customer Service - DPS

... to be part of a diverse and international team."- Rollo, Customer Service Representative 'I would highly recommend joining the Computershare Team, all ... the following experience and attributes: Previous experience of delivering excellent customer service Strong communication skills Ability to work as part of a ...

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More Details
11 hours ago
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Estimated Salary
£9.60/hour

Average salary for Customer Service


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