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Customer Service jobs can take many forms, but they are all centred around the concept of ensuring customers receive speedy and thorough solutions to any problems they might be facing. The nature of the work can vary greatly depending on industry. Some Customer Service roles are focused on email support for example, while others are almost exclusively phone-based. More often than not, there are elements of online and phone support, as well as face to face in some cases (more applicable for on-site or shop floor customer service roles).

Working in Customer Service requires good listening and communication skills, as you will mostly be dealing with issues that the customer is facing. This can mean having to handle angry and irate customers, so patience and a thick skin can also be helpful. Keeping customer records up to date is also a key part of any customer service role, so a good understanding and aptitude for IT can be helpful.

When it comes to qualifications, an NVQ in Customer Service, as well as core subject GCSEs can be useful in getting a foot in the door. Given the nature of the role, soft skills like empathy, emotional intelligence, and critical thinking can be very useful as well. Specialising in a certain sector can also help long term career prospects, as a good understanding of products and relevant services can help you provide a more effective service.

Start as a Sales Assistant - No experience required

... to one on one coaching in sales, customer service and marketing What`s required? Customer Service Skills Effective communication skills Self motivation and strong ...

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2 days ago
Customer Service Advisor
  • £18,000 - 23,000 - Annum
  • Wrexham

... Key skills or similar Job titles as the Customer Service Advisor Customer Service advisor, Customer service representative, Customer service support, customer service office, Sales executive, Sales assistant, Sales administrator, Office ...

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4 days ago
Customer Service Administrator

... organisations may call this role Customer Service Administrator, Customer Service Co-ordinator, Customer Service Admin Assistant, Customer Service Executive, Customer Service Rep, Customer Service Representative, or Customer Care Co-ordinator. Webrecruit ...

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1 day ago
Customer Service Administrator

... organisations may call this role Customer Service Administrator, Customer Service Co-ordinator, Customer Service Admin Assistant, Customer Service Executive, Customer Service Rep, Customer Service Representative, or Customer Care Co-ordinator. Webrecruit ...

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3 hours ago
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Customer Service Advisor

... who are looking to expand their Customer Service team with experienced Customer Service Advisors. This is a fantastic ... enquiries and delivering outstanding customer service on every call. Duties for the Customer Service Advisor: Answering inbound enquiries ...

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1 day ago
Customer Service Advisor

... the Christchurch area in recruiting a Customer Service Advisor to join the team. The ... department. Customer Service Advisor Duties and Responsibilities: * Managing customer issues efficiently * Responsible for specific customer service-related enquiries ...

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2 days ago
Customer Service Advisor

... department. Customer Service Advisor Duties and Responsibilities: Managing customer issues efficiently Responsible forspecific customer service-related ... training available Parking available This Customer Service Advisor position would suit candidates ...

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1 day ago
GTM Performance, Senior Director - Customer Service and Sales Automation

... November 2020 Apply GTM Performance, Senior Director - Customer Service and Sales Automation Job Category: Business Operations Location ... and coverage, including vertical depth requirements, for Customer Service and Sales offerings globally, to deliver high ...

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3 hours ago
Customer Service Administrator

... their Christmas food orders. About this Customer Service Administrator Position: - General Administration duties ... hour Requirments for this Customer Service Administrator position: - Previous Administration or customer service experience - Flexible working ...

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5 days ago
Customer Service Administator

... their Christmas food orders. About this Customer Service Administrator Position: - General Administration duties ... hour Requirments for this Customer Service Administrator position: - Previous Administration or customer service experience - Flexible working ...

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4 days ago
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Estimated Salary
£9.48/hour

Average salary for Customer Service


Recent Articles
13 Nov
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