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Customer Service jobs can take many forms, but they are all centred around the concept of ensuring customers receive speedy and thorough solutions to any problems they might be facing. The nature of the work can vary greatly depending on industry. Some Customer Service roles are focused on email support for example, while others are almost exclusively phone-based. More often than not, there are elements of online and phone support, as well as face to face in some cases (more applicable for on-site or shop floor customer service roles).

Working in Customer Service requires good listening and communication skills, as you will mostly be dealing with issues that the customer is facing. This can mean having to handle angry and irate customers, so patience and a thick skin can also be helpful. Keeping customer records up to date is also a key part of any customer service role, so a good understanding and aptitude for IT can be helpful.

When it comes to qualifications, an NVQ in Customer Service, as well as core subject GCSEs can be useful in getting a foot in the door. Given the nature of the role, soft skills like empathy, emotional intelligence, and critical thinking can be very useful as well. Specialising in a certain sector can also help long term career prospects, as a good understanding of products and relevant services can help you provide a more effective service.

Customer Service Manager
Exact Sourcing Limited

... customer service Keep ahead of developments in customer service. Train staff to deliver a high standard of customer service Keep ahead of developments in customer service. As a customer service ... and planning skills to develop customer service policies Commitment to improving your customer service skills on an ...

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1 day ago
E-commerce Customer Service Assistant Manager

... : * Develop and implement customer service policies and procedures * Define and communicate customer service standards * Oversee the achievement and maintenance of agreed customer service levels and standards * Direct the daily operations of the customer service team * Plan ...

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5 days ago
Customer Service Manager

... place to deliver a best in class customer service at all times. * Develop, maintain and implement Customer Service policies and procedures. * Manage daily Customer Service activities alongside Team Leader, including ...

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5 days ago
Sales Advisor

... in bar work, hospitality, restaurants and hotel environments have the ideal customer service and sales skills that we look for. Successful applicants can enjoy: An ... Bar Staff, Team Leaders, Hospitality, Events Manager, Catering Assistants, Customer Service Managers. This is through skills developed at dealing with people ...

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1 day ago
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Claims Handler / Motor Insurance Customer Service Advisor

... Insurance Claims Handler / Customer Service Advisor who has strong customer service and computer skills. As the Motor Insurance Claims Handler / Customer Service Advisor you will ... policies and guidelines at all times CANDIDATE REQUIREMENTS * Strong customer service and computer skills * Minimum 5 GCSE passes at Grade ...

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5 days ago
Head of Customer Services
On Target Recruitment Ltd

... plans. Direct and manage all the customer service activities. Direct, manage and monitor the overall performance of the customer services team. Effective liaison, support and assistance between customer services department and rest of organisation ...

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3 days ago
Sales/Customer Service

... fantastic sales opportunity! SALES / CUSTOMER SERVICE representatives URGENTLY REQUIRED URGENTLY REQUIRED DUE TO EXPANSION - Customer Service and Sales representatives needed. No ... of this role in sales and customer service include: · Sales · Customer Service · Marketing · Promotions No experience is necessary as ...

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1 day ago
Customer service administrator

... articulate and empathetic individual who likes to help people? If Customer service comes 2nd nature to you we would love to ... of learning and development available. Candidates with Customer service skills be considered from the following Customer service backgrounds - Hospitality - Waiters and waitresses - Call centre ...

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1 day ago
Customer Service Manager

... Head of Retention.  Establish customer service policies and procedures  Provide outstanding customer service  Lead the Customer Services team to ensure timely, efficient, accurate & high quality customer service experiences, through all channels ...

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2 days ago
Customer Service Advisor
Qualis Group Ltd

... delivery within Qualis Management and provide high quality customer service support within our Customer Service Centre. You will join us on a full ... exceptional level of customer service whether they are internal or external customers. What you’ll need to succeed as our Customer Service Advisor: * Relevant or ...

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3 days ago
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Estimated Salary
£9.68/hour

Average salary for Customer Service


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